fbm Privacy Policy – Your Data, Handled with Care

When you create an account on fbm, we collect the personal details you submit during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is necessary to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We may also collect copies of government-issued identification documents when required to complete our Know Your Customer (KYC) process in accordance with applicable Philippine regulations. Any financial information you provide — such as GCash account details or other payment credentials — is used solely to process deposits and withdrawals on your behalf. You are responsible for ensuring that all information you submit is accurate and up to date, and you may request corrections at any time through your account settings or by contacting our support team.

When you access the fbm platform through your mobile browser or any supported device, we automatically collect certain technical data to help us deliver a stable and personalised experience. This includes your IP address, device type, operating system, browser version, session duration, pages visited, and in-game activity logs. We use this data to monitor platform performance, detect unusual or potentially fraudulent behaviour, and improve the overall quality of our service for players across the Philippines. We do not use this automatically collected data to build advertising profiles or share it with third-party marketing networks. Cookies and similar tracking technologies may be used to maintain your session and remember your preferences — you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.

The personal data we collect is used exclusively to operate, maintain, and improve the fbm platform and the services we provide to players in the Philippines. Specifically, we use your information to process account registrations and logins, verify your identity and age, handle deposits and withdrawals in Philippine pesos, provide customer support, and send you important account-related notifications. We may also use aggregated, anonymised data to analyse platform usage trends and make informed decisions about new features or game offerings. We will never sell, rent, or trade your personal information to third parties for commercial purposes. Where we engage trusted third-party service providers — such as payment processors or identity verification partners — we share only the minimum data necessary and require those parties to handle it in accordance with applicable data protection standards.

fbm applies industry-standard security measures to protect your personal and financial information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. Our internal teams are trained to handle personal data responsibly, and access to player records is limited to personnel who require it to perform their specific duties. In the event of a data security incident that may affect your personal information, we will notify affected users in accordance with our obligations under applicable Philippine data protection laws. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential at all times.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to request the deletion of your data subject to any legal retention obligations we may have. You may also object to certain types of processing or request that we restrict how we use your data in specific circumstances. To exercise any of these rights, you may contact our support team using the details provided on the platform — we will respond to verified requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before we can act on them, to ensure that your data is not disclosed to or modified by an unauthorised party.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations governing online gaming operations in the Philippines. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period to comply with anti-money laundering and regulatory reporting obligations. Once the applicable retention period has passed and there is no legal basis for continued storage, your data will be securely deleted or anonymised. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or legal requirements — the date of the most recent revision is always displayed at the top of this page. Continued use of the fbm platform following any update to this policy constitutes your acceptance of the revised terms. If you have questions about how your data is handled, please visit our FAQ page or review our Terms and Conditions for additional context.